Accounts Receivable and Order Processing Manager  -  Accounts Receivable Manager

Accounts Receivable Manager
Account Receivable

I am an energetic, ambitious, committed person who has developed a mature and responsible approach to any task that I undertake, or situation I am presented with.

I consider myself a great team leader and thrive working with others especially and helping them achieve and progress in their careers. The OTC (Order to cash department at Kondor) enabled me to utilise my skills to their best, aiding the Financial Controller and Head of Financial Operations in the departments reporting requirements

Key Competencies


  • Stakeholder management, coaching and mentoring skills
  • Debt recovery
  • Process control and development
  • Month End management reporting
  • Customer on boarding
  • Staff integration
  • Ledger reconciliation
  • Bank reconciliation
  • Sage 500/ Sage 1000
  • Advanced Excel
  • Trained Fire marshal

Career History

Kondor Limited, Christchurch                                                                          May 2010 – Present


OTC Supervisor - (Accounts receivable and Order processing)                    April 2017 – Present


A FMCG distribution company (part of a PLC group) management of a team of 12



  • Leading and developing an OTC team of 12

Split into 3 sub teams that worked closely with Grocers, Network & Online/B2B customers

  • Responsible for a ledger balance of circa £30m.
  • Managing over 300+ accounts
  • Ensuring entire customer journey (on boarding through to payments) ran smoothly
  • Team management (inc recruitment, training and make up)
  • Development of KPI to ensure company objectives were met
  • Initial account set up
  • Worked closely with accounts payable and management accounts on a daily basis
  • Weekly/Monthly debt position reporting
  • Established and participated in Weekly/monthly customer meetings
  • Daily cash allocation



  • Created hierarchy within OTC and introduced 3 team leaders
  • Managed credit limits closely to ensure customers paid on time with agreed terms to reduce debt risk
  • Recovered £400k+ debt with Amazon
  • Recovered £1m debt with Argos
  • Recovered over 50 small business debt collating to over £500k+
  • Managed integration with parent company Exertis in April 2018
  • Worked with IT department to build system tools for OTC dept – Job Tracker, excel to sage
  • Overhauled process documentation in order to make fit for purpose as training notes


Supply chain Executive (Team leader)                                                          May 2015 - April 2017



  • Leading a team of 4.
  • Management of account stock & sales reporting
  • Consignment reconciliation
  • Escalation point for account queries and resolutions
  • Review of customer ledgers


Supply chain Executive                                                                                       Nov 2010 - May 2015



  • Liaising with Internal & External stakeholders
  • First point of contact for customers
  • Management of consignment accounts
  • Reviews of stock & sales for customers


Sales Administrator                                                                                             May 2010 - Nov 2010



  • Order processing
  • Invoice & Crediting
  • First point of contact for customers
  • Web customer services


Donnington Valley Hotel & Spa, Donnington, Berkshire


Reception Shift Leader                                                                                       Sept 2009 - Mar 2010



  • Department rota
  • Check in & out customers (leisure and business)
  • Group bookings
  • Guest enquiries (Housekeeping, restaurant, maintenance)


Regency Park Hotel, Thatcham, Berkshire


Reception Shift Leader                                                                                       Aug 2006 - Aug 2009


Started an in-house management scheme where I worked in all departments over the 18 month programme.



  • Department rota
  • Check in & out customers (leisure and business)
  • Daily payment reconciliations
  • Group bookings
  • Guest enquiries (Housekeeping, restaurant, maintenance)
  • Venue reservation enquiries
  • Weekly management meetings



  • Travel
  • Exercise



  • BTEC National Diploma – NVQ Level 3 (Catering and Hospitality) 2006